Customer care
Returns and refunds
Start from the order record so the team receives the correct items and fulfilment details.
Requesting a return
Open the completed order from your account or secure tracking link and select the return or refund request. Describe the issue and keep the goods and original packaging available for inspection.
Review and settlement
Staff review eligibility, item condition, payment status, and applicable consumer rules. Approved settlements use the recorded order value and are reflected in the order timeline.
Damaged or incorrect items
Contact the store promptly using the contact details below. Include the order number and clear details of the affected product combination.
Contact: 0206700399 or use the customer-support link below.